Vcocnc Quality Assurance Take Care of Your Machine
Dear friends, thank you for visiting Vcocnc website. I am sure you have some questions about Songwei as you read this article. Don’t worry; I will explain them to you clearly in this article.
Vcocnc Quality Assurance Take Care of Your Machine
What does Vcocnc do?
Vcocnc is a one-stop CNC solution supplier in the world,19+ Years Of Trade Experience, which is known as the Industrial automation products sales,maintenance,Test Bench,and service of Fanuc,
Mitsubishi, Siemens and Robotic products.
Vcocnc is not the manufacturer or official authorized distributor of the above brands.
Vcocnc only provides services such as parts sales, pre-owned products, repair and maintenance, technical support, and test bench building.
How does Songwei protect the rights and interests of customers?
Vcocnc has served clients from more than 100 countries and regions around the world, so It deeply understands customers’ concerns and expectations and hopes to establish an efficient, economical, and recyclable relationship with them.
Warranty
12-month basic warranty for new products.
6-month basic warranty for used products.
All Songwei products are covered by an extended warranty of 5%—15% of their value.
When Songwei receives your product back.
Vcocnc will test the faulty product, repair it, or replace it if it does not meet the requirements.
When the above measures do not take effect, Songwei will refund the money to protect customers’ rights and interests.
Quality Assurance and Procurement Supply Chain Survey
Vcocnc values the customer experience and does not want product quality issues and counterfeits.
Vcocnc has set up our own professional quality inspection and supply chain investigation team. Songwei will conduct random inspections on every batch of products, and only products that pass the inspection will be shipped to customers.
Vcocnc will investigate new suppliers and partners to avoid the flow of counterfeit and inferior products to customers.
Vcocnc will take every precaution to minimize product quality problems and the probability of counterfeit products.
If you receive a damaged or incorrect product, please promptly contact a Songwei sales consultant for warranty service.
After-sales and product quality issues need to be notified within 7 working days after receipt of goods.
Email Address: sales-2@tzswcnc.com
Note: We do not warranty the following products
Tampering, unauthorized disassembly, non-observance of instructions for use, use of voltages different from those specified, installation of non-original parts or non-compliance with technical specifications, malfunctions caused by improper use of the equipment, attempts at repair by unqualified personnel, damage caused by natural or non-natural disasters (lightning, fires, floods, vandalism, etc.).